Sharon Green´s profile

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Very disappointing!

Having placed an order online, I then found myself near a store so I popped in to see if I could simply collect. I was told this wasn't possible because it was being processed, only to then get an email saying my order had been cancelled once I got home!
To add to my frustration, after speaking to customer services I was just told my payment had been refused because of my address. I was then told if I placed the order again it may just get rejected again, so I should go to the shop to buy; despite having been in the shop only a few hours before!!!!! Very unhelpful 'customer service' and an inconvenient experience for me to have waited for home delivery only to be told to go instore.

Robert Richardson found this review useful

Sharon Green´s profile

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Sharon Green
London, United Kingdom