Steff Booth´s profile

Reviews (5)

Coverwise

Good price, good cover, good service!

Coverwise offered comparative cover to my previous supplier but at a much better price. I made an error when buying the cover originally (exc Caribbean) but a quick phone call and the situation was corrected. Great service so far!

The Whisky Exchange

Not a great first experience

This was my first order with the Whisky Exchange. I received an email saying that my order had been processed and was being prepared for despatch. 2/3 days later I then received an email saying that my ordered item was out of stock and would be despatched the following week. My order arrived and it looked very well packed and clearly marked as fragile. When I opened the outer box, the bottle was indeed very well packed with really tough bubble wrap but the bottle had been taken out of the gift box and this was then folded to fit into the outer packaging box. This means that the gift box is warped and creased down one side which I'm sure my Dad won't really care about (Father's Day gift) but I'm quite disappointed.

12 June 2013

Reply from The Whisky Exchange

We are sorry for the inconvenience caused. We always do our best to ensure that our customers are kept up to date if there are any delays in orders. Your order was received on the 3rd and appears to have been processed for despatch on the 4th.

According to our system there was a stock discrepancy for the item ordered. This would not have been noticed until your order had reached our picking team. We are very sorry for the delay caused by this error. We are always working on improving the automated side of our system to reduce the chance of errors such as this.

The presentation box for your item would have been packed along the inside of the shipping box to prevent it from sustaining any damage during transit. The box should have been folded along the pre-existing creases, preventing any damage being caused to the box. We're very sorry that this was not the case.

If it is not too late, we can have a replacement box shipped out to you. If you would like us to do so, please contact our customer services team and quote your order reference number.

Once again, we are very sorry for the inconvenience caused.

Click Fragrance

Excellent service - I would definitely recommend this company!

I ordered some perfume for a friend's birthday and due to a confusion with names, ordered the wrong one. When I contacted Click Fragrance they were most helpful and really quick to respond. Within just a couple of days, I had the right perfume for my friend - job done!
I would definitely purchase from Click Fragrance again.

Jules B

Easy to shop, quick to deliver!

It's been a while since I've ordered from JulesB and I do think that the service has improved - and it was good before!
Great communication on the status of my order and quick too!
Definitely one of the best online stores for all round service out there.

Chemist Direct - UK's Online Pharmacy. Fast, discreet & secure.

Extremely quick delivery

I ordered three items and they all arrived, very well packed, the next day. Extremely quick and efficient service and I wouldn't hesitate to recommend Chemist Direct.

Steff Booth´s profile

profile image of Steff Booth
Steff Booth
Reviewer
Female, 1971
United Kingdom

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