Mr F Eales´ profile
Reviews (2)
BetterBathrooms.com
Very competitive and kept us n the loop at every step
Took a bit of a chance buying on line but we need not have worried. Once we had had a formal commit date we were kept completely up to date with events, from picking, loading, daspathching and delivery.
One slight issue is that the delivery company will not enter the premises with goods (so if you live alone, if the product is heavy etc etc, you will need assistance to get them in to the house).
We had a minor quality issue - the whole unit was uplifted and replaced. Well done..........
Nationwide Vehicle Contracts
Initially excellent, but once the contract had been won the after sales service left a lot to be desired........
I went to Naionwide beause they had some interestig deals, and were fairly competitive. I could have bouht slightly cheaper but we already have a car from them and we cold not fault them previously.
This time around, they worked hard in securing the sale, but thereafter, getting them to return calls to give updates was nigh on impossible. I must have rang my contact 12 times and had 2 responses (After the paperwork had gone through).
After getting very frustrated I called a guy called Chris Beecher who was able to deal with the vehicle status within minutes, however when I spoke with my usual contact the following day she told me that the car would be at the garage hopefully that day (Chris had confirmed that it was already there the day before).
Our previous lease using Chris was seamless - this was hard work
Reply from Nationwide Vehicle Contracts
Mr F Eales´ profile
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Thank you for your honest feedback.
I am glad to say – that the service you received is not typical of what we would normally deliver.
I have investigated what went wrong and why your messages were not being acted on, and it was because Jenny was on holiday and she didn't receive the messages until she retuned back to work.
Although I understand the reason why this happened, it has highlighted that our message taking procedure wasn't being adhered to my some members of our Team. I am pleased to report that this has now been addressed in order for it not to happen in the future.
By posting feedback on Trustpilot, it gives me real-time commentary on how well we are doing, and allows me to monitor our service levels. In order to recognise your feedback and thank you for your time, I would be appreciate it if you would accept a £25.00 Amazon Voucher for your trouble?
Regards
Glenn Nutsey
Sales Director
Tel: 0844 482 9595.