Daniel Delieu´s profile

Reviews (2)

Glasses Direct

Great value, easy and cracking range

I went into Specsavers and the range of glasses available was woeful. I went to Vision Express and the cost of the frames was over priced. Glasses direct bridged the gap perfectly. The ability to try before you buy for free completely erased my concerns with purchasing online.

Dreams

Happy for a pregant customer to sleep on the floor

Order number: 164A000014

I strongly recommend that you avoid purchasing a bed with Dreams. I spent nearly £1,500 on a bed with Dreams in January. Eventually they arranged a delivery date for early April (yes that long) and I arranged a day off work to receive the bed. As part of the order we paid £39.99 for a bed recycle that meant I had to take apart my old wooden frame bed for them to collect. As the day went on I thought I had better chase Dreams on a time for the delivery. On making this call, we found out that Dreams had cancelled our delivery without informing us, and that the bed would not be in stock again until May. The old bed that had been taken apart was not in state to repair, so we just had an old mattress on the floor to sleep on.

I have a 7 month pregnant partner who was in a situation where we have to sleep on the floor for the final 2 months of the pregnancy. I have had to purchase a 2nd hand bed and pay a van to deliver, at my own expense. Dreams, aware of the fact they are leaving a 7 month pregnant women to sleep on the floor, have been no help whatsoever, have not made any attempt to explain the reason for the cancelled delivery (without forceful prompting from me), or to explain why we have had to wait nearly half a year for a delivery. 2 weeks ago I cancelled my order with Dreams and demanded a full refund (phone and email) and was told someone would get back to me on the matter to arrange the refund. I just contacted Dreams again, and they have not even updated my details to say the order is cancelled, so are expecting to deliver the bed in May.

So far I have paid nearly £1,500 for a bed I haven’t received and nearly £400 for a 2nd hand bed and delivery to cover the inconvenience. I also lost a day of holiday for the trouble (a day I could have spent with my new born baby). Dreams offered my £180 of vouchers in compensation. When I laughed at the thought of ever spending money with them again, they offered £250 cash, but given the stress they have caused both me and my partner, I don’t feel they deserve any sale from me.

This company have proven to be completely unreliable, unhelpful and uncooperative from day 1. Please avoid at all costs.

Yours,
Dan

Daniel Delieu´s profile

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Daniel Delieu
Reviewer
1980
London, United Kingdom

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