Paul Burton´s profile

Reviews (2)

Travelup

Good price and platform but random charge with no explanation

£7 added to my bill at checkout and I couldn't see why

18 October 2013

Reply from travelup.co.uk

Hi Paul.
Thank you for taking the time to reply. We do our utmost to ensure our site is as user friendly as possible offering our clients the best deals available at the time.
We are uncertain as to why there should be any fees that you are unclear about as they can only be charged if requested.
Please contact our customer services department if you need any clarification.
We thank you for using Travelup and hope to look after you in the future.
Kind regards

Travelup

Sigma Sport

Poor execution

They had a good product I couldn't find elsewhere from my usual online retailers, but despite saying it was in stock it took 8 days before it was shipped, which isn't acceptable. I wasn't contacted about the delay. I emailed to ask and got no reply, and it was only when I called to ask about it that the situation was explained - that there was a mix up with the stock and they didn't have the colour I ordered in stock. The guy on the phone was very apologetic and helpful, but I should have been contacted before about it, and my email should have been answered, but it wasn't. It won't stop me shopping at Sigma, but I expect a lot better and if it's marginal in price between Sigma and another retailer I trust (e.g. PBK, Wiggle), then I'm likely to choose the other.

Paul Burton´s profile

profile image of Paul Burton
Paul Burton
Reviewer
United Kingdom

About