My initial contact with Age Partnership was not good. For whatever reason the guy that I was talking to was reluctant to answer my questions about the company. I guess I became a bit stroppy and it was a generally unsatisfactory discussion. However after a couple of weeks I again contacted one of their Annuities Specialists and had a much better conversation. He was extremely helpful, listened to my concerns, answered my questions and sent the information I requested as promised.
All of the arrangements were handled very efficiently, documents arrived in a timely manner and were collected by a courier. I was then given an administrator who explained that she would be dealing with the transfer of my pension annuity to the annuity provider. Whilst this part of the arrangement went through without problem I did feel that it would have been better if she had given me an update during the course of the transfer. The first notification I received was by e-mail advising me that the pension annuity had been set up and the amount that would be paid annually. A subsequent discussion however answered all of my questions in a friendly and professional manner.
I am now waiting for the monies to be paid by the annuity provider and for their documentation.
Overall I would have no hesitation in recommending Age Partnership as a very efficient, friendly and conscientious provider of services for people wanting to arrange a pension annuity.
Don Maclennan. 958003
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