I ordered a set of reading glasses using all of the information on my prescription. When they arrived I found I couldn't use them for reading, only for middle distance. I contacted customer services a number of times, their response was that my prescription was missing vital information required to make a pair of reading glasses. I asked why they made the glasses if they knew they would be useless for reading, their response was I didn't ask them to check the prescription (which i didn't as there was no indication that this was necessary, but nevertheless they knew they wouldn't work) and they couldn't change the order or refund as it was custom made for me. So they made a pair of glasses they knew beforehand would be useless and then said tough luck you are stuck with them now. I will not be using them again.
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