9flats is a great alternative to hotels, offering very fair prices. I have only booked with them once and although the host caused some last minute complications, thanks to the truly excellent customer service I am not put off from using 9flats again. The woman I was speaking to on the phone was helpful and professional. She took care of the situation (the host had informed me a couple of days before departure that the place I booked was already taken) and within just a couple of hours, had found me an alternative place to stay in. It was in just as good a location in Paris, cost more or less the same and was just as nicely decorated. She was in direct contact with both hosts for me and called me back shortly with the good news of having found a solution. I am very happy with the service offered at 9flats and, despite the initial shock, would recommend this service on to others (and already have). Keep up the good work!
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