Ewan Black´s profile

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Will never buy from them again

Ordered a Panasonic Lumix TZ20 - in stock - next day delivery on Sunday. Thought great - will ship on Monday - I'll have in time for holiday on Tuesday. Got email confirming camera had shipped on monday and thought great!. Waited in Tues AM, then decided to check Yodel site with dispatch number - and guess what - Yodel hadn't even picked it up yet. Called Jessops and couldn't be told what the problem was - but person I spoke with offered to check and call me back. 30 mins later and no call-back - so I call nearest Branch Shop (Edinburgh) and they have 2 in stock and will reserve one for me - great I think - all I have to do is to call Jessops and cancel my original order and then go to the shop to pick the camera up. WRONG!. Even though the camera was still with Jessops, because the shipping label had been printed, my card had been charged, and they could not refund me without them delivering to me and then my getting an RMA from them. At this point I loose the plot and demand to speak with a manager, who promises to call me back in 30 mins. 1 hour goes bye, and I call them back and am now told that they have spoken with the Edinburgh shop manager and ok'd it for me to collect the camera from there - great!. Jumps in car - drives about 30 miles or so to shop to be told they don't yet have email to authorise release of camera, and I end up waiting for about 20 minutes whilst it comes though. I asked how they were going to compensate me for the inconvenience and was told the manager would call me back on my mobile. When I get home there is a message on my answering machine asking me to contact them again (it's an 0845 number). I'm away on holiday early tomorrow morning, and to be honest, I just can't be a*sed to fight for what - a free memory card or crappy case. Before anyone thinks that I'm just a whinger - you couldn't be more wrong - I've complained probably less than 3 or 4 times in my entire 53 years on this planet, but this truly takes the biscuit. Is there a lesson to be learned here - you bet there is!. DO NOT BUY FROM JESSOPS ON-LINE, AS THEIR CUSTOMER SERVICE IS PROBABLY THE WORST I HAVE EVER EXPERIENCED, AND THAT INCLUDES UTILITY COMPANIES AND SKY!. I'll never buy from them again, and will be giving my custom to smaller local companies who give personal service from now on.

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Ewan Black´s profile

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Ewan Black
Cardenden, United Kingdom