Have just had the most frustrating phone conversation with a supposedly senior manager at Debenhams! I placed an online order for a single quilt cover at £36 including 10% discount. I have spent over £300 on bedding from them which I purchased in store - I run a B & B. When the quilt arrived it was priced at £35 on the bag! Is it legal to sell things at an inflated price like that? I was furious and phoned to complain - was offered £1. Nothing for my time and trouble as you would expect from a decent company and no apology! I asked to speak to someone senior 3 times - no-one was available! They would ring back. I phoned again a week later - again a promised call - nothing. Phoned today to be told that "someone" had rung me on 23rd - we have an answerphone - no message and also no follow up call! What a dreadful firm. I have now been offered £5.50 in total - a joke if they are trying to keep customers happy - I will never set foot in one of their stores or buy online from them again! Disgusting service! If I trated my B & B guests like this I would be out of business...
Brilliant value bedframe - exactly as pictured. Great company to deal with. delivered on time. Cannot faulkt them and would recommend!
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