I ordered a 18-55mm Kit Lens after buying a body only. At first I didn't realise it wasn't IS until I had it of course. I asked kindly if they could exchange it and allow me to pay the difference, unfortunately this could not be the case, BUT. And a big BUT. They offered me a great price for it anyway, with free pick up service. Not only that, I work everywhere and anywhere, yet, they offered to pick it up from a place of work. Even better knowing I had a full day in one place.
No problems with the return, money paid into bank. Done. I was also offered free delivery on my next order.
Emails were replied to within at least a couple of hours. If not quicker. Have bought a few things from them, would recommend them and will 100% use them in the future.
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