The buying of the ticket was painless and smooth until I went to collect the tickets. The ticket machine issused 2 tickets for my return trip. I was checking my tickets and noticed that I had only the outward part of my ticket, I returned to the machine no more tickets I asked the staff at the station and they checked the machine but all they could tell me was the machine say's it printed your tickets. I contacted the website and got a prompt response and sent them all the details they asked for. No response so 2 days later I sent a follow up email no response as with the next 2 emails. I phoned a week later and was told the machine showed I had my tickets but they would get back to by 1500 that day. 1540 I phoned them to be told to get a refund I would need my tickets which i don't have, to travel back I would need my ticket which I don't have and the machine tells them it had printed the tickets. I was told I would receive a phone call today letting me know what was happening and still waiting for the call at 2130 (I don't think I'll be getting one) Something I thought would be a few clicks and trip to the station to pick up my tickets has become a saga and what is really annoying is the lack of communication from mytrainticket and the fact that all I'm told is the machine tells us it printed your tickets. As it stands I can make my journey but not come back unless I buy another ticket or go by car I can get a refund for the tickets I have but not the ones I don't so it looks likes I lose out and get stung twice all because the machine say's it printed the ticket
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