thank you for your valuable feedback. We will review your case and one of our agents will be in touch with you shortly.
This is the standard response from SE. Don't hold your breath because they never do what they say and they never do get in touch
Chris Mason found this review useful
I have had a pair of glasses prior to this order which resulted because I broke the expensive ones I got from a local optician. I broke them,distance glasses on Diamong Jubilee Saturday.
I emailed on Saturday to ask if they still had my prescription on file not really expecting a response before the Tuesday after the Jubilee weekend. Imagine my surprise when I got an email back by return to say they would check and get back to me. They did - next day - I placed an order by email - an email arrived on Tuesday to say they were being despatched - the glasses arrived Thursday morning!!!!!!
Fantastic service at a very reasonable price
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