INFURN.com

VERY POOR CUSTOMER SERVICE!

I too ordered a Big Boy beanbag in early November. I ordered one through Groupon (Pink) and another through Go Groopie (Black). The black one arrived just before Xmas, with the promise of the pink one too. This delivery then changed to the New Year and then in January changed to March, then I was suddenly offered a refund or an alternative through Groupon. I opted for the refund, which Groupon did. After enquiring about the postage refund - I was told to contact Infurn. After nearly 6 months and NUMEROUS emails to them (I have lost count!!) I still have not had any contact from Infurn. After reading the comments on this site - I realise that I am not alone!!!
I even made contact with the BBC Watchdog - maybe if more people do - they might investigate further.
I cannot believe in this economic climate that a company can afford to treat its customers in this way,
On the plus side I do have to say that the Black beanbag is great, if I could have had my Pink one I would have been more than happy.
Good luck to to everyone else, especially those who have lost more than me!!

Update:
I wrote this review having read that Infurn is automatically informed and that people had actually received contact/refunds/products after posting a review. Well mine was posted 2 weeks ago - and it hasn't made the slightest difference - maybe the pink beanbag is winging its way to me now - oh no its just that flying pig!!!

Update 22/05/2012
I received an email on 8th May from Infurn - HURRAY - informing me that I would receive my refund within 10 working days. Well that must be on its way with the flying pig - as you guessed it no refund has been received!!!
On 11th May I also got one from Groupon stating that they had taken over the refunds and it would be within 5 working days - well that hasn't happened either!!!!!
What a surprise!!!! So I am still waiting for my refund almost 7 months on.

Stephen Frank Mortensenand Grethe Pedersen found this review useful