I have had a terrible experience with Kybotech / Garden Buildings Direct. When I placed my order I was offered a typical 2-5 day delivery but have spent the past 9 days chasing on a daily basis a delivery date, let alone a delivery.The late delivery I can deal with but it has been the complete lack of after sales service that has been the headache. I have called daily since the 16th April to get confirmation of a delivery date and each day they have told me there won't be a problem and somebody will call back shortly with a delivery date. I never received any call backs - hence the daily call ins. Yesterday I asked to speak to a manager instead of a call back. After 9 days Ricky finally explained that they didn't actually have in stock and there was no way I would get my delivery in time. He refused to give any reason or apologies and at every stage just robotically replied that 'typically' 2-5 day delivery. I wished that I had researched the reputation of this company on forums before placing my order - you will find similar stories about them every direction you look.
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