We have used Sainsbury's home grocery shopping for some time.I have just recounted the money spent on them in the last twelve months and it comes to over £3,000. A substantial amount from the budget of an elderly couple.
We are both house bound and that is why we rely on them.
Yesterday they let me down.They just did not arrive,although the driver said he called,we know for certain that he did not.Sainsburys said they could not call back that day.They told me to telephone the distribution place and book a delivery for another day.
I said that this was not good enough and asked for a refund.Yes they said--it will take between seven to ten days! SAINSBURY YOUR CUSTOMER SERVICE STINKS!!
I have no problem with Takeaway.com.However they have too many disclaimers.
It seems that if anything goes wrong it is up to the customer to put things right. I placed my order with Takeaway.com and it was transmitted to the outlet.But there it ended.The meal I got was late,luke warm and burnt.It was up to me to complain to the vendor.Other sights that I have used give you a fixed delivery time and update you on its progress.
All in all OK but could do better.
Used to be very reliable with the restaurants and their payments.Just recently things have got really bad.
One restaurant that they had was only 1.15miles away but they stated that it was too far away to deliver.Today I have tried on 3 different occasions to make an order using my usual debit card but they have rejected each order even though my card is well in credit.
My bank says their security system is out of date.
I have been a good customer for several years,but never again.
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