Lisa Pixie Marie Morton´s profile

Reviews (2)

Dunelm

Items falsely advertised as "in stock". Lengthy wait. Poor customer service.

I placed an order on the 14/04/12 for new kitchen accessories, mainly a set of tea, coffee and sugar canister and a few other bits and pieces. All items were stated as "in stock" when I placed my order, and I was given a specific delivery date of the 25/04/12.

The delivery date came and passed with no goods having arrived, so I contacted the company that day, and also four days later having received no response.

I eventually got an email on the 30/04/12 stating that tea canister I ordered was out of stock and this item had been cancelled, and the rest of my order would be dispatched shortly. I emailed a complaint as obviously the rest of the set was useless without this item, and I was extremely unhappy with the wait.

I received a seemingly automated reply to say that my order had been cancelled and, nothing more, no explanation. The item that was cancelled, due to no availability of stock, is still listed on their website as "In Stock" for home delivery. Truly appalling customer service, wouldn't use them ever again.

SerenataFlowers.com

Not Interested In My Business

Emailed over a week ago with a product enquiry, zero response. Very poor (non existant?) customer service.

Lisa Pixie Marie Morton´s profile

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Lisa Pixie Marie Morton
Reviewer
1985
Blackburn, United Kingdom

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