The website sucks, it's slow and clunky and could be so much better. And by that I don't mean change it, just make it work properly and in a timely fashion.
The stores suck, and in a big way! I went to my local store recently to look at bikes for my companies cycle to work scheme, I was in the store for 20 mins looking before I had to ask somone if they sold bicycles anymore; "They are upstairs mate..." was the reply I recieved. I looked up to see a mezzanine floor full of bikes, but no signs or displays on the ground floor. I did however find a mobility scooter, a 2 foot long shoe horn for my disabled grandmother and 5 aisles of camping equipment. How times have changed...
But, and this may be their (Halfords) only saving grace, they have the best range of mechanics tools available to the general public. Nearly all of my tools are now from the Halfords Professional range as they come with a lifetime guarantee. The specialist tools they carry are well thought out and considered, are well priced (bearing in mind that Saturday/Sunday factor in being the only choice when the car is in bits on the driveway for the sake of a sprocket puller or star bit) and are a big part of what Halfords is about for me.
To sum up, like the title says "Great tools, shame about everything else..."
Ha, I've not bought a record yet from Chemical Records, but I have purchased clothes and lots of them...
Trust me, this is one of the best websites (featurewise) for buying from that I have ever used. Don't take my word for it, just try it and see.
The deals, sent via email, are always good; e.g. 20% off all clothing for easter. Customer service is great, chilled and relaxed as it should be, even when I had a problem that they quickly resolved.
To sum up, you can't go wrong with CR and they are now my first port of call for non-generic, only-bloke-in-the-pub-with-one clothing.
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