Bernards Bins

ok - poor

I initially thought communication was good as I received a couple of email regarding my order, 1 of which asked if they had the correct address for me or if I had an alternative i'd like to supply. I supplied the alternative address immediately as I realised I wouldn't be at home on the day of delivery.

Unfortunately the item was shipped to the first address & not the alternative I had supplied (as requested). I was not home & my neighbour was just leaving the house, she advised the delivery driver she could not take delivery of the item as she was in a rush. The driver then signed for the item himself & left the package on my neighbours drive in heavy rain!

Item arrived ok but packaging was so soaked through that it came apart when I picked it up!

Overall item was good but customer service was false as it seems messages were automatically generated but nobody attended to them & delivery company were poor!

29 June 2012

Reply from bernardsbins.com

Lorna

I can only apologise for the service of the delivery company we use, drivers should not leave any package without our permission or that of yourself. They are only allowed to follow instruction they have (leave with neighbour in your case)
He should have moved on and re attempted the next day. I will forward the information to the courier company for review.

I am sorry the address was not passed on in time