I ordered an item on a Weds evening, which I wanted for the Monday after at the very latest. I requested and paid for 1-2 day delivery and had expected to receive the goods on the Saturday at the latest. On the Monday, after I had complained that I hadn't received anything, they told me that they hadn't even dispatched it at that point. It wasn't even a direct response to my query, which had requested that the order be immediately cancelled if it hadn't already been dispatched;- it was a standard paragraph telling me that the warehouse was closed on the Thursday and Friday and any orders would dispatched on the Monday/Tuesday. I told them that I was very unhappy with their service and that if they sent the goods to me regardless of my request to cancel, then I would immediately be sending them back and requesting a full refund. To their credit, they did cancel at that point and immediately refunded me the payment. Despite this, I won't order from them again.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.