Jo´s profile

Reviews (1)

sexhealth.co.uk

Not impressed

I ordered an item on a Weds evening, which I wanted for the Monday after at the very latest. I requested and paid for 1-2 day delivery and had expected to receive the goods on the Saturday at the latest. On the Monday, after I had complained that I hadn't received anything, they told me that they hadn't even dispatched it at that point. It wasn't even a direct response to my query, which had requested that the order be immediately cancelled if it hadn't already been dispatched;- it was a standard paragraph telling me that the warehouse was closed on the Thursday and Friday and any orders would dispatched on the Monday/Tuesday. I told them that I was very unhappy with their service and that if they sent the goods to me regardless of my request to cancel, then I would immediately be sending them back and requesting a full refund. To their credit, they did cancel at that point and immediately refunded me the payment. Despite this, I won't order from them again.

26 April 2012

Reply from sexhealth.co.uk

Hello Jo

Unfortunately we had to close the warehouse for two days ( during the 12th and 13th of April), we also informed all our customers just before they checked out on our website.

Your order was placed on the 11th and on the 16th it was cancelled and refunded as you wished.

Regards
Sex Health Team

Jo´s profile

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Jo
Reviewer
United Kingdom

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