LAC´s profile

Reviews (1)

ASM Retail Solutions Ltd

Cant return my order, no response from them

Update 10th May 2012
Since leaving my original review to which Dealforu replied below, and learning that Dealforu had some communication issues which are now fixed, my router was returned to them and I have had a refund.

They arranged collection immediately, and the refund was processed immediately.

The router was returned because it was not the right router I needed, nothing to do with Dealforu, and I originally received it within the time specified, which was great.

So therefore I am very happy now. Issues do happen in work, so I can understand the reason why I had difficult contacting them, but now thats fixed the service was actually great. So my review is 4/5 now.

Thanks a lot Dealforu for sorting it out.

03 May 2012

Reply from ASM Retail Solutions Ltd


Unfortunately we have had some issues recently with our email servers, they are now back up and running. In regards to the phoneline, it is manned from 09:00 - 17:00 Monday - Friday. If you cannot get through, it could be due to a high volume of calls being received.
Please do not hesitate to call and so we can deal with your order and find a resolution to your problem efficiently and quickly.

Thank you for your time and patience,



LAC´s profile

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Wales, United Kingdom