Tormented Mind´s profile

Reviews (3)

Pixmania

Less than minus 1 star if possible

As previously wrote on my review of the diabolical services of Pixmania, i would also like to add that I placed an order for a washing machine on 23rd of March and to this date have still not recieved the washing machine. I cancelled my order for the washing machine as they still are waiting for it to come in stock. They did not have the decency to inform me of the delays or to offer a replacement. It seems that Pxmania has a habit of either taking payments and delivering damaged goods, to which they refuse to refund the money, or simply not deliver the goods and not refund the money.
When i contacted them about the ""missing wachine machine i was informed that a refund would be given. A short while late an email was sent which refused my refund as i had opended a case with paypal regarding the damaged cooker., Even though both are separate items and 2 separate issues, they are hell bent on keeping the money regardless of whether an item is damged or not delivered.. I have got in touch with BBC watchdog as well as consumer protection as potential customers need to be informed of their not so clear policies.
NEVER WILL I BUY FROM PIXMANIA AGAIN...

30 April 2012

Reply from www.pixmania.co.uk

Hello,
Thank you for your review. I am sorry for the problems you are having with your order being out of stock and the cooker.
If there is an opened PayPal dispute your file will be blocked from any refund, and you will be asked to close the dispute before we can refund you.
I would be happy to look into your file and help you resolve your issues. Please contact me directly on rachel@pixmania.com with your order details so that I may help you as soon as possible.
Best Regards
Rachel
Pixmania Mediator

Amazon

extremley fast service

never been disappointed with Amazon, very fast delivery service

Pixmania

shockingly poor service

from my experience i would never buy from pixmania again.. customer service and delivery service absolutely shocking. Ordered a gas cooker and washing machine a mnth ago with a promise of a week delivery. Two weeks later i contacted them and was informed that the delay in sending both was down to waiting for a new washer to arrive. So asked for teh gas cooker to be sent immediate as we had moved into a new house without any appliance. Damaged cooker was delivered the night before bank holiday and closed for the bank holiday.
Made than several phonecalls were made from the 6th of April -10th when they FINALLY opended , and they refused to replace or refund my money despite myself offering to buy a more expensive model. Their pathetic excuse was that I should have sent an email during the holiday period even though they were closed, even though we had just moved into the new property which had no internet connections and during the bank holiday , every public service that had internet were closed. I am waiting for paypal to resolve this as well as contacting customer service..I am waiting for my washing machine which was ordered more than 4 weeks ago ona 1 week delivery promise.NEVER AGAIN.........

Tormented Mind´s profile

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Tormented Mind
Reviewer
1973
Sheffield, United Kingdom

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