I bought a £400 plus necklace for my wife but was very disappointed with the colour. I spoke to an assistant online who said they would look into it and when I heard nothing back I called the customer services number. They took my details and said somebody would contact me but nothing.
I'm very unhappy with this company, they refused to address my issues and I just don't have the time to keep chasing them - would never use again.
Bought both the Premier Wok and shallow stock pot and very happy with both.
I ordered a sliding door system in January and was kept informed initially of rough delivery date, subsequently of exact date and then a phone call on the day from the driver with an (almost) exact time.
I won't go into the detail of a problem I had with one of the items, suffice to say that it was dealt with without too much fuss and the problem resolved pretty quickly despite Spaceslide's right to point to their terms and conditions to which I hadn't precisely adhered.
The quality is good - exceptional for the price - and my doors look great.
Special mention for Charlotte who I dealt with from the beginning - helpful and understanding, a credit to the company (and no, I don't know her.!).
Exceptional value and they do what they can to keep you happy. My prescription Rayban glasses weren't available for a couple of weeks in the size/colour that I ordered so they kindly sent them in a different colour to keep me going until the correct ones were back in stock. My daughter has now ordered from them and a couple of freinds will be soon. Good lads..!!
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