sexhealth.co.uk

Reliable Service

I recently purchased a Jesextender gold edition, and one part of device broke the second day of use which was very disappointing especially that there is no return policy after opening the bag. I was hoping that this gold edition devise would last me a while but unfortunately it’s not going to happen so I feel that I’ve wasted £150. I guess it’s not fully Sex Health’s fault as they are the middle man in this transaction, however I would’ve liked to see them taking more care in choosing reliable products to sell on their site. In terms of delivery it was reliable and as specified on the delivery info in my account, one minor issue, I would recommend that Sex Health should send an immediate email to their customer when purchasing something from them to confirm the transaction, so I was a little bit in the dark about my transaction until I logged on to my account. I hope I'm not being unfair for giving them 2 stars, after all it is £150.

02 May 2012

Reply from sexhealth.co.uk

Dear Sir,

We apologise for any inconvenience caused and we will contact the manufacturer on your behalf to resolve the issue. We will of course replace this piece for you. So that we can alert the manufacturer properly, could you please email our customer service department a photo of the broken part (info@sexhealth.co.uk). When we have determined the fault, we will ask you to return the part so that we can send it back to the factory and a replacement will be sent immediately.

Kind regards,
Customer Service