Annie Chapman´s profile

Reviews (2)

Blacks

They have my money and I cant get it back!

I ordered two items from Blacks two weeks ago with free overnight delivery. When my parcel arrived there was only one item in the bag. I emailed Blacks immediately and they told me that they believed they had sent me both items. they told me i would have to fill out a form which they would send me. Two weeks later I have not received the form. I have email and asked for a email version but they will not send me one. I dont believe the form had been sent.
They have my money, I don't have my goods and they seem to be lying to me. If they had sent the form both times that they said they had, I would have it by now. What do I do to get my money back?

03 October 2013

Reply from Blacks

Hello Annie,

Having looked onto the order it appears that a full refund has now been made.

Please accept my apologies for the delay you experienced on this occasion. We strive to resolve all customer queries as soon as possible and we understand that delays of this nature are not acceptable.

Kind Regards,

John
Customer Services.

Clickshop

a company of crooks

this company have taken my money and sent me nothing.i have asked for a refund and they keep promising it but it is not appearing. DO NOT USE THEM.

SMD, Alison Pete Lloydand Fiza Asar found this review useful

23 May 2012

Reply from Clickshop

We apologies about the experience you have had and can confirm a full refund was processed. I have looked through and can see that the funds have cleared back to the card used to make payment. Should you have any further issues please can you email us on sales@clickshop.com together with your order number.

Annie Chapman´s profile

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Annie Chapman
Reviewer
1963
Petersfield, United Kingdom

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