Your barbecue cover shown on the internet was dark green, the reason why we decided to order. As soon as we received the order and discovered that it was light grey, I contacted your customer services and having been told that these covers are only made in grey, by arrangement the parcel was returned to yourselves through your pick up point.
My wife discovered when checking her account that you have deducted the postage of £2.95 from the refund when she fully expected £23.64, We cannot understand that we should lose postage when your advertisement on the internet was misleading.
Interesting to find out how you deal with this matter.
I bought two litre containers of spray insect killer and each set is supposed to come with gloves and mask. I received the package with only one set of gloves and mask, and that stopped us from spraying the house on the day that we were going out after the spraying in order not have to inhale the vapour of the spray.
The next day I decided to phone the company and the receptionist has kindly since sent me a pair of gloves and mask. As a consequence I still have not had the opportunity to get the job done since we are quite rarely out of the house together all day. I'll just have to wait for the weather to improve to go and spend some time in the park after the spraying. Not Very Happy.
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