CheapSmells

everything as it should be

delivery fast and efficient
customer service contact effective and to the point, does not waffle around like others
once had a faulty item, got a refund right away, no problems to get hold of them,
a company can prove how good it is only when something goes wrong and cheapsmells sorts it all right away to the customer' s satisfaction

Waitrose

Best supermarket service

Always friendy, always attentive they spot right away if you are lost with a product or service, open up new registers right away when it gets busy.
A lot of other supermarket are usually good, but Waitrose is ALWAYS excellent.

Pcworld

customers in shop are not important to them

Tried to buy computer equipment and had a few questions, went o the desk and asked the assistant but he told me he had to finish sending (and actually writing!) an email first and went back to his desk.
After a few minutes of waiting, I just left, he did not care.

Yodel

NO CUSTOMER SERVICE

ordered a toaster via [External reference removed], Yodel tried to deliver to neighbours instead of me, I received the failed delivery card a few days later from them.
Tried to call Yodel, kept getting disconnected.
Arranged re-delivery for the 20 th April, stayed home all day, parcel never came.
Asked [External reference removed]for a refund as toaster was a birthday present and now it was too late.
As per their website, Yodel is still trying to deliver to me
This is the worst service I ever came across- please [External reference removed], stick to [External reference removed] or [External reference removed]

Robert Richardson found this review useful