We recently arranged 'meet and greet' by chauffeur at East Midlands. The emailed instructions advised to go into the 10 minute waiting area, but when we were approaching the airport and rang we were told this was wrong and we should go instead to parking area C where we would be met. This is some 150-200yards from the departure entrance; the chauffeur then agreed to go with us to unload in the the 10 minute area. On return we had again to go to parking area C. Thank goodness it wasn't raining cats and dogs. Had we had these instructions via internet we would not have used the service, nor would we do so again.
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