The Nationwide account manager I dealt with was aware that I needed a vehicle as quickly as possible. A delay in chasing the car of my choice meant that I ended up having to pay more than originally quoted as the car was no longer available. My email with proof of identity sat in his inbox for a week before I chased for a response so that the paperwork could be issued to me - this then seemed to take a while - and then an error in signing the paperwork (on my part) meant that I had another 3 day wait before the "cooling off period" could start. Just all felt a bit drawn out. I didn't think that the places to sign on the paperwork were highlighted very clearly - my accountant actually highlights the area to sign - much better, as an idea. The guy who dropped my car off to me was brilliant!
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