Rosemary Burns´ profile

Reviews (1)


Will Never Buy From This Company Again

I purchased a three piece perricone set and the eye cream was practically empty. i contacted the company and was told to return the item for a refund. I sent it back recorded delivery which cost over £6.00 and received an email from Salonskincare telling me they were adamant the item was full and not faulty. I am appalled that they then refused to issue me with a refund and told me they would send the same kit back to me for a further £4.95. At this moment in time I am £173.50 out of pocket because this company is holding onto my money. They did not offer to send a new kit out to me as a replacement. I have purchased several things over the years from this firm and will never buy from them again, they only seem to be interested in taking your money and have not sorted out my problem with the faulty product and have no right to be holding onto my money. BUYER BEWARE this must be the worst company for customer service, it is totally non exsistent.

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Rosemary Burns
United Kingdom