Paul Renvoize.´s profile

Reviews (2)

Mattressman

Quality goods, great price, excellent customer service and exceptional delivery men.

Ordering was quick and easy. Very polite staff. GREAT VALUE FOR MONEY. Email updates so you know whats happening. Very quick delivery and the delivery men carried it up three flights of stairs no quibbles. My bed and mattress are great quality and so comfortable. I will definitely be recommending.

Furniture Point Limited

Good quality furniture but be prepared to wait

Exceptionally good furniture but I think what lets this company down is lack of communication or being swamped with too many orders at one time. What I didnt like the most was being ignored. They ask you from the beginning on your payment invoice to give a contact number to arrange delivery and give you an estimated time of arrival. When this date comes and you ask where the item has got to they get back to you to say they are still waiting for your contact number. I sent my contact details four times with being ignored and waited 18 days when they should have delivered in 5. On saying this as the furniture is such good quality and comes packaged well I would still do business again and be more patient. If they adjust their delivery estimates and contact people, I think this would sort out all the problems.

Belitn Lonie found this review useful

02 May 2012

Reply from furniturepoint Limited

Dear Mr. Renvoize,

Many thanks for your feedback. I have looked into your order and can see that you purchased via eBay.
We have recently introduced a new system that list our products on ebay automatically from our back end system of Website. Unfortunately we have been experiencing a few teething problems with this system.

These problems are now resolved and products are now displayed as a 2-3 week lead time for stock items.

As a gesture of goodwill i have refunded your £19.99 delivery charge back into your paypal Account.

Kind Regards

Miles Fawsitt
Managing Director

Paul Renvoize.´s profile

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Paul Renvoize.
Reviewer
United Kingdom

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