Rubbish communication, no way of contacting them via telephone. Customer service is disgraceful. Sent three emails and all i got was automated replies which stated that my email would be responded to in 3 days. Still have not heard from them in over a month. While they did not charge me for the item I ordered, I wasted over a month wondering will I or will I not get the item. If an item is on back order please let the customer know when he can expect to receive it. To sum up, please respond to your customers and get a working phone number.
This company is excellent. this was highlighted when you compare it to a company called PDA Hut (avoid at all costs) who did not send us the same item, we waited for weeks, they did not communicate with us beyond an automated response to say they would reply. As yet they have not replied. Its over a month since we placed the order with them. Even if it was on back order a email to say when the expected date of delivery was would of been something. Therefore we ordered it from MyTrendyPhone and we had it in no time, and the item was excellent too. My advise, stick with MyTrendyPhone, they will not let you down.
Taunton Leisure were a pleasure to do business with, I found the website easy to use and delivery information easy to access. I also felt secure purchasing on their site as they did not complete and dispatch my order until I confirmed via my email address that was happy with the details. Whilst this is unusual, I feel it made the transaction safer and also made it more difficult for people to defraud both the buyer and seller.
Perhaps a little information regarding the fact that you need to confirm your order via email should be highlighted prominently when you make your initial online purchase. (maybe I missed it)
Once the order is confirmed this company dispatches FAST! I would definitely recommend them based on my experience.
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