I placed an order for a kitchen bin in June - expecting it to arrive the next day as promised. When I didn't receive a despatch email i realised something might have gone wrong so phoned and was told that there had been a computer error and the item was out of stock. I was promised an immediate refund.
My credit card bill arrived today with no refund on it so I called again. Another apparent computer error means I haven't been refunded. Deeply unimpressed. I've been promised a refund again today. I await to see if the computer can cope and it actually arrives!
Thanks for the reply below. However the details are incorrect. I placed the order on 20th June 2013 and contacted you about it on 21st June 2013. Another computer error perhaps?!!
I'd used just-eat a few times without problem so Saturday night, with guests round decided to order a curry. Order was placed and accepted at 20.10 and the delivery time given was 21.15 - fair enough. 21.30 and no sign of our food so I contacted the restaurant who claimed no knowledge of my order despite the accepted status of it (confirmed when I received an email later that evening). No offer to hurry us some food round so I was left with hungry guests and no food - deeply embarassing.
Contacted just-eat via the chat service. Took a while to get back to me and then only said they'd give me my money back - no compensation and (still) no food. I said i wanted compensation so they said I'd have to email which I did.
Just-eat got back to me to say that the restaurant had accepted the order but there had been a printing error. Apparently the machine would have been beeping so they should have known and contacted just-eat. I've no idea whether it was just-eat's fault or the restaurant - but it sure as hell wasn't mine! Still no offer of compensation.
My conclusion - the service has to work 100% of the time or else it's useless. It does not work 100% of the time. I'd recommend just using it as a menu viewing service - don't order through them unless you're prepared to go hungry on occasion.
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