Maddy´s profile
Reviews (1)
Just Eat
Unreliable and therefore useless
I'd used just-eat a few times without problem so Saturday night, with guests round decided to order a curry. Order was placed and accepted at 20.10 and the delivery time given was 21.15 - fair enough. 21.30 and no sign of our food so I contacted the restaurant who claimed no knowledge of my order despite the accepted status of it (confirmed when I received an email later that evening). No offer to hurry us some food round so I was left with hungry guests and no food - deeply embarassing.
Contacted just-eat via the chat service. Took a while to get back to me and then only said they'd give me my money back - no compensation and (still) no food. I said i wanted compensation so they said I'd have to email which I did.
Just-eat got back to me to say that the restaurant had accepted the order but there had been a printing error. Apparently the machine would have been beeping so they should have known and contacted just-eat. I've no idea whether it was just-eat's fault or the restaurant - but it sure as hell wasn't mine! Still no offer of compensation.
My conclusion - the service has to work 100% of the time or else it's useless. It does not work 100% of the time. I'd recommend just using it as a menu viewing service - don't order through them unless you're prepared to go hungry on occasion.
Reply from Just-Eat.co.uk
Maddy´s profile
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I am sorry to hear that you have had a bad experience using Just Eat and that there was an error with your order.
I would like to look further into this for you if you could email me the order details. My email address is: trustpilot@just-eat.co.uk.
Your feedback is important to us, thank you for taking the time to leave a review.
Kind Regards,
James
James Flood
Social Media Consultant