I ordered two pairs of Wellington boots for delivery. I received notification that they would be delivered on Friday. No delivery took place that day, but on the Saturday afternoon, I received an E-mail to say that delivery had been successful. This was odd, as there was nobody there at that time to take delivery. When I arrived back at my address, there was no indication that anything had been delivered, and no card to say that delivery was with neighbours. None of the neighbours had received them. On phoning to explain this, I was told that they would require to write to me so I could then confirm that delivery had failed, and that once this was confirmed they could reimburse me. I asked how long this would take and they said it should be within 28 days! Meantime, they asked if I wished to reorder. I pointed out that I would not be willing to reorder goods that had never arrived and that I had already paid for. Clearly there are questions about the reliability and honesty of deliveries, and the customer service policies in failing to rectify the problem are appalling. Do not risk your money with this company.
I ordered an Acer laptop to be delivered by DPD couriers. I was given tracking details for the delivery. It transpired that the laptop was delivered to another address and signed for by a person unknown.
I have twice today informed Simply Acer of the situation. I am not happy because they say that they will have to wait till DPD "launch an investigation", and they are not able to resolve the situation till then. They say this could take up to several days.
They appear very unsympathetic to the fact that they have my money and one way or the other I have been deprived of my goods.
Surely it would be easy enough to find out from the delivery person where it ended up, but that would be too easy I guess.
Meantime, I would tend to avoid using this company again as they appear troublesome.
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