First got battery changed 2 years ago - watch came back scratched and stop-watch function didn't work. Had it fixed elsewhere.
Went back today as I had the "lifetime guarantee" for the battery. They were very rude and unhappy to replace the battery under guarantee but had to as I had the paperwork. Cam back even more scratched and they haven't closed the back propoerly - and this on a watch meant to be waterprrof to 50m.
Keep away if you value your watch.
Ordered glasses - I like the way you can search the frames database by specifying shape, colour, material, brand etc. Very handy as it saves browsing through hundreds of frames if you know what you want.
They should make it clear that polarised lenses cannot be put into semi-rimless or rimless style frames (this is because the edge of the lens is not tinted so will look very odd as will be visible with semi-rimless or rimless frames).
Good customer service and prompt delivery. Recommended.
I built three systems with parts from Scan. They sent me a motherboard and RAM that was faulty. When I spoke to their returns department, they were incredibly rude and obnoxious. They don't want to know if items are faulty and assume it is your fault. I sent the items back and they were indeed found to be faulty. They are now refusing to pay postage costs for returning the items even though they were dead on arrival. Avoid as if things go wrong theydon't want to know.
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