I have been for the last week trying to get a refund and they still refuse to pay. No one returns calls I have asked to speak to a manager for the last 10 days and not one word of communication either in writing or a telephone call from a manager, very poor indeed. To compound all of this the GP-1 they sent me was faulty and when i returned it they failed to replace and when they did send a new one it was too late as i was travlling overseas. I cancelled the order and they said i would get refund in a couple of days, and nope nothing received. No apologies or anything. I am awaiting a call from Jessops this morning, lets see if I get my money back and any compensation for all the grief caused. From reading the reviews i doubt i will get any compensation as it seems they do not value their customers at all.
I will never use Jessops again unless they pull a massive rabbit out of the hat this morning with their telephone call!
Ian Bd found this review useful
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