I thought 1 and 1 had awful customer service but Easy Space are infinitely worse. I really cannot believe how a company can have such atrocious customer service.
I have waited almost a week for my queries to be answered. The Senior Escalation Manager keeps stating that my queries have all been answered, although they haven't, and keeps closing my ticket (the one complaining about the other tickets not being answered). It's actually quite comical, or would be if I didn't really need a response.
I seriously think the email support is just a robot answering system. There is no evidence of any intelligence behind it whatsoever.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook