I ordered a pair of shoes. Firstly I received an email thanking me for my order, quickly followed by an email receipt plus one giving me details of how to track the package. The package was shown as dispatched but sat in Kronenborg for three days. It was then shown as in the UK and out for delivery in less than 24 hours. As I was out the parcel was left at a local Post Office making it easy for me to collect. Overall excellent service however the reason this is four stars rather than five was the tracking seemed a bit strange and I was not confident it was accurate.
I ordered 5 items in July through the web site and three were quickly dispatched, so far so good! I received an email stating the remaining two items would be in stock mid August. On 26 August I emailed to find where they were, I had tried to phone but all operators were busy. A couple of days later I received an email reply "unfortunately we're still awaiting these from the supplier. I will get an updated arrival date with you as of tomorrow." On 3 Sept I tried to phone but could not get through. I tried again the following day and left a message. I received a call back within a couple of hours from the person who had emailed me. He checked and said "the items are being dispatched today." They arrived the following day.
Why this company cannot keep to dates they set, or have sufficient staff to answer the phones and even better have a web site which states stock level I do not know.
I have used this company before, most notably last Autumn when I ordered multiple items and one was out of stock. Like this time they told me when it would be in stock but I then heard nothing. Again like this time I chased it and it was eventually delivered. I put a similar scathing review on this site and received an email from the the company offering me a limited discount plus statement that they hoped I would give them another chance so they could do better..
Well you've had your chance and sadly the 'service' is still as bad, this company cannot seem to learn.
I ordered wiper blades for front and back. It was easy to find which ones on the website and easy to place the order. The baldes came within a couple of days and as I had free delivery with an expected 3-5 day delivery this was very good.
All I could need.
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