I ordered some gloves on line which the website suggested were in stock. That day I received an email thanking me for the order. I noted payment was taken on the same day.
Five days later a second email stated we anticipate your order will be despatched in the next couple of days. Please allow 2-3 working days for delivery.
Six days later I rang to check when the order would be delivered. I was told we are waiting for them to come from the supplier or one of our shops when I asked when they would be likely to be delivered I was told I don't know we will let you know.
3 days later an email stated they had been despatched. They arrived 4 days later.
18 days to deliver an item supposedly in stock is very slow. Add to this the very unhelpful person on the phone and that payment had been taken before the product was available and I am a dissatisfied customer.
I must state that I have previously purchased items on line from Rutland Cycling and although not a quick service it has been OK. That makes this experience more noteworthy.
I received a good response from Rutland Cycling to the above so hope they do as they said. I will find out next time I use them.
I ordered wiper blades for front and back. It was easy to find which ones on the website and easy to place the order. The baldes came within a couple of days and as I had free delivery with an expected 3-5 day delivery this was very good.
All I could need.
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