I ordered a patio set on a Sunday evening fully expecting the items to be delivered for the following weekend. I chose economy delivery because the items would still have been delivered in time for the weekend. Primrose e-mailed me to say that the items were out of stock but would be back in stock later in the week. Great.
I received an e-mail to say the items were being despatched on the Thursday and this provided a tracking link to the delivery agent. When I went onto the delivery agents web site via the tracking link I was surprised to see that it said the item was at my local delivery depot but was being held over for delivery the following Tuesday, i.e. after the weekend.
I rang Primrose to ask why the item was being delayed. they told me the item had been despatched on economy delivery and that precluded it from being delivered on a Saturday.
To cut a long story short, Primrose contacted their delivery agent and made certain the item was delivered on the Saturday at their expense.
One of the chairs was found to be damaged and again the customer service team have bent over backwards to arrange for this to be speedily replaced.
I am an advocate and have bought a n umber of other items from this site because of their customer service ethos.
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