I did a hostel booking using hostelbookers.com.
I wished to send a review of my booking experience through Trustpilot. I spent over 45 minutes to log in with correct email address and password. It says that there is no such email.........and it is my primary email address! I have given up.
My experience suggests that after years of good relationship with a Premier account holding, the final outcome has been disastrous on changing to a new branch.
It continued with a litany of errors for years without my knowledge only to be discovered by accident. It admits its mistake and failing in its customer charter but refuses to return my money sent to a third party through negligence. Even the third party has refunded a portion that is permissible within the statutory limits. All that HSBC provides is verbal diarrhoea. It has been one and a half years now.
I live overseas and planning a trip to the UK so that I can sue the bank for refusing to return my money with interest, all costs as well as loss of income due to attendance.
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