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Really really bad Indian customer service

I ordered a laptop in December. Was given a delivery date of January 26. Initially Indian customer rep was friendly. Around Jan 20 I was told my laptop was being built and would be with me in a few days. They took money from my credit card! A few days later I saw on Dell web site that new delivery date of March 16th! I could not speak to my sales rep. I left many calls (and emails) with her and her manager. NO reply at all. I cancelled order. Why wait two and a half months for a laptop! I was SO ANGRY. I will never order from Dell again and will advise everyone I know to do the same.

Allan Powel found this review useful

Ian Dawson´s profile

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Ian Dawson
Male, 1959
United Kingdom