I ordered a specific set-up of gear - Apeks DS4/ATX 40 regulators & an O2 clean contents gauge on a 6" hose, pretty classic stage cylinder components.
The order came through really quickly, but the gauge in the packet was not the one ordered. I emailed Aquanauts and within two hours had a call saying that a replacement unit was in the post (in fact, a more expensive replacement) and that when I returned the other gauge, the postage would be refunded to me. The replacement arrived the next day. An easy mistake to make, but an excellent response.
Keep it up!
I was looking for a new pen,being generally fussy about what I write with. Cult Pens has a massive range, well sectioned depending on type and intended use. In the end I made two separate orders, both came with free delivery. On top of the items I wanted, I received an extra two quality pencils for 10p each, a Lamy rollerball and two good gel pens as samples. The orders were dispatched same day and arrived next day. Perfect.
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