I ordered a Mon Chique table & chairs from this joke of a company in mid-September last year. After "delivery errors" blamed on the courier company, I received them at the beginning of October. By January 2012 the chairs had split & become so loose they were rendered completely unusable so I emailed my complaint and have been waiting for replacements ever since. I have just been told it will be at least another 4-6 weeks, that's over 5 months waiting! I have been fobbed off with excuse after excuse, been blatantly lied to several times regarding delivery dates, and not once have I received so much as a follow up or courtesy call informing me about the delays. Avoid this company at all costs - their prices may be lower but their customer service is appalling.
On the 2nd May following this review it was stated in the response by Furniture Point that I would shortly be receiving a call offering compensation for the LONG wait for my replacement chairs. It is now May 24th & yet again no-one has contacted me.
Robin Hunt found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.