Aftersales service is extremely poor
The issue I have at the moment is with a washing machine purchased 18 months ago. This unit was repaired in march where it required new brushes. less that 3 weeks later the unit failed again which required another visit from an engineer for the same fault. On both occasions I had to wait 8 days for the repair to be effected as I was told this was exceptional circumstances and they were extremely busy at this time of year. The unit is now faulty again and this time I think more seriously as it fused the electrics in my house when it failed. Yet again I am faced with a further 8 days of no washing machine which is totally unacceptable given that I have had to endure this twice already.
I have spoke with several of their customer service representatives who to be honest are not interested in resolving the issue but merely read a scripted response that the earliest time they can have an engineer is the one booked. Having explained that I feel mine is an exceptional circumstance, where I am on a third repair in less than 3 months their attitude is tough. I spoke with a manager who i will not name on here who said "Yes Comet are happy to have you without a working machine for this time", is this a joke? Are the staff trained to offer poor service and ridicule customers?
I know that they are going through some structural changes regarding the repair service that they offer but I as the comsumer should not be dissadvantaged by this. It clearly states on the warranty documentation that is supplied with your Extra Care policy-
Quick call outs
One of our specialist engineers will visit you quickly at a time
that suits you. (Normally within 2 working days).
I have never recieved a quick call out as stated in this documentation. My choice to purchase from Comet was the assurance from their sales staff who told me that their aftersales service was better than Currys and that I would recieve an engineer if I needed one within 2 days. They are expecting me, for the third time in less than 3 months, to agian wait 8 days without a washing machine in a household with 2 adults and 2 teenagers who require clean clothing.
Come on comet this is an extremely POOR level of customer service and in a very short space of time!!!!
DO NOT BUY FROM COMET
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