Lesley Scott´s profile

Reviews (4)

My Vitamins

All Excellent.

Good value, especially with a discount voucher. Delivered very quickly. Thank You.

Reviewcentre

I don't believe it!

I replied to an email request from Review Centre for personal contact details and verification of an unsatisfactory online transaction with a company I reviewed a number of years ago and which has recently been dissolved. Thank goodness I didn't provide my name, address and telephone number as requested as my reply has been sent round robin style repeatedly to everyone else who responded to the same e-mail! And I have been sent all of theirs. This needs to stop. What about privacy and confidentiality??? Disgraceful.

03 January 2013

Reply from Reviewcentre

Hi Lesley,

Thanks for leaving your feedback for us and we are so sorry for the problem that you describe. I hope that we can explain what happened.

What you initially describe is the start of our complaints process, whereby we have received a report from a business owner about the content of your review and we begin to seek further information so that the review can be reinstated to the site. However what happened after this was completely abnormal and unacceptable. As we have already explained to you personally via email, we are bedding in a new piece of email software that, unbeknown to us does not deal well with replies from recipients who have been bcc’d into a email, as you were. Your contact with us, and our resulting investigation means that this case will be a one off as we have been able to isolate the problem.

All of this is not an excuse for your emails being shared with other members of our site. For this we sincerely apologise.

Kind regards

The Review Centre Team

Pet Supermarket

Best Value Kittie Biscuits I Could Find On The Web :))

Website easy to navigate. Quality brands Kittie Biscuits much cheaper than my local Petstore and 2kg free. Easy to order. Communication excellent. Opted for free delivery. Ordered on a Sunday evening and took delivery first thing Wednesday morning. Myself and Kitties very happy. WELL DONE PETSUPERMARKET. EXCELLENT SERVICE!!! :))

Monster Pet Supplies

PURRFECT :))

Goodbye Pets At Home, Hello Monster Pet Supplies :)) Huge range of quality catfood and with 5 furry little friends to feed we get through a lot of it and it's great to find a bargain. And no heaving huge sacks of biscuits around from the shop to the car :)) Fast delivery and free P+P for orders over a certain amount. THANK YOU Monster Pet Supplies. I've already recommended you to friends.

Lesley Scott´s profile

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Lesley Scott
Reviewer
Female, 1959
Godalming, United Kingdom

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