My order arrived the next day. One item was not included and when I queried it I was informed it was out of stock. I could have waited, but I was due to go on holiday and didn't want it to arrive while I was away. So I asked if the item could be deleted from my order. No problem, and the money was refunded to my Paypal account immediately.
The best way to judge a company is what happens when things don't go 100% to plan. Aquatics Online have always been excellent in this respect. Emails are answered promptly and problems resolved in an efficient manner.
I always use this company for my aquatic supplies.
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