Dolphin are the most organised and professional supplier I have ever dealt with. I purchase a lot of items (Music related and otherwise) for my work and the order process to the confirmation / updates on delivery and overall correspondance is perfect!
I ordered one day, the goods were with me the next - text messages when goods dispatched and then I even got a text telling me within the hour when the courier would turn up and the drivers NAME!
Now you tell me where will you ever get that from any organisation for any service......
Highly recommend them to anyone.
After placing an order, receiving an email stating delivery will be AS Soon As Possible, no sign of order after 1 hour and then after calling the take away been told the order won't be delivered for a further 1.5 hrs as this is the time the take away accepted the order off Just Eat.
Contacted Just Eat who informed me that this was the time of the order and that I would have to "manually" yes manually check for changes to delivery time. It wasn't the take away company that changed the order to start with - the change was made and NO communication was made to me. A simple email alert would have solved the issue but nothing.
Contacted an operative on live chat who had a service attitude problem and kept bleating on about terms of conditions of acceptance of order and for me to keep checking the link regularly. After suggesting a simple email would solve the issue, attitude girl kick in with the usual "fob the customer off"
After speaking again to the take away company, they too are very very concerned that their reputation would be damaged by the lack of a logical alert to the customer - meanwhile muggins is still sat here waiting for my order.
Just Eat - poor service, poor system, poor customer service and not great for their clients rep! Poor show - shame on you guys. If your operative had been a little more attentive or showed some level of understanding of the flaw then this would have not been written!
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