Ordered an item, paid for it, waited for it to arrive, it didn't. I had to contact them to find out where item was, they said item had been sold in store on Saturday, I bought item on the previous Friday.
They were not in the slightest bit bothered, just said my money had been refunded, no apology, no alternative, no concern.
Good luck with treating future customers this way.
Was told order would be delivered Monday, rang Monday am to confirm, they had no record of the order but had my money. Have no bed now as we expected delivery on Monday, they now tell me after 3 calls that the items I ordered are not all in stock, so would we accept an alternative, when agreed to they inform me that they cannot get the order to me until Tuesday. Wasted day Monday and now having to wait in for them again on Tuesday as they cannot tell me what time they will arrive. Very poor customer service, I got the impression that their system errors were not their responsibility and therefore I could like it or lump it.
Emma found this review useful
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