I ordered five items from the Shiro Walnut by Baumhaus range costing nearly £2k in Jan 2012..
My furniture order was delayed and eventually took 16 weeks to arrive against the advertised 8-10 weeks.
When the furniture did arrive it was of poor quality and ALL of the items had imperfections.
Two of the five items were agreed to be replaced and the other two were deemed acceptable even though I thought the scratches/glue marks were not part of the 'character' of the wood as Baumhaus described.
Unfortunately even the replacement items were of worse quality than the originals with large scratches and nails hammered in from the front(!!) of the furniture.
Onlinefurnitureworld offered to collect all of the furniture and provide a full refund. However due to the length of time we had already waited, we chose to keep the furniture and repair the damage ourselves. No compensation was offered for the damage or the delays.
I only gave 2 stars because at least a refund was offered, so customer service was acceptable. If the rating was purely quality of furniture, it would have been 1 star...
Read my blog entries here for more information and photos :
I ordered a 3 seater and 2 seater "sandwich leather sofa" from Denelli in Jan 2012.
The sofa actually took over 14 weeks to arrive, despite being initially told it would be 10. This might have been acceptable if I had been kept informed about the delays, but no-one from Denelli contacted me at all.
Once I contacted them I was told about the delays - but really... it shouldn't have taken me to chase them to find out information regarding my order.
Now onto the good part of the review. The sofas were reasonably priced compared to the big high street retailers and appear to be good quality. Obviously only time will tell how the quality stacks up, so I'll try to remember to update this review in 6 months time!
The delivery guys were also excellent, with our house proving difficult to fit the sofas into!
*Just a pointer for anyone buying the same sofa. The feet are hidden in the underneath of the sofa and require screwing into the base of the sofa.
[UPDATE JAN 2013]
One sofa had developed a squeek everytime you sat on it. I called Denelli and they sent someone out within a week, and fixed the issue (which turned out to be something simple with the feet).
Therefore having had great customer service I'm upgrading the review to 5 stars.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.