Eleanor Andrews´ profile

Reviews (1)

Looking4Parking - Airport Parking

Left outside on our return 45 minutes!!

Arrived and phoned at luggage pick up.

Then phoned when we received our luggage and had to wait 45 mins outside. Not a good experience after travelling for Mauritius for nearly 12 hours. Driver made an excuse he was looking for us but we were at the spot outside the Hotel as agreed.
We tried to ring several times but the phone just rang or was engaged.

29 October 2012

Reply from Looking4Parking.com

Good morning Mrs Andrews,

I am very sorry to hear about your problems whilst using Gatwick GLS Meet and Greet.

As booking agents for this service, Looking4Parking take all customer complaints very seriously and customer satisfaction is of the utmost importance to us.

I have contacted the manager at GLS in Gatwick regarding this issue and he offers his sincere apologies, the manager has advised unfortunately due to some staff shortages which have since been rectified there was a delay in your service. This is unacceptable as we always encourage our vendors to be on time, therefore I would like to offer you a 20% discount on your next booking with us at any major UK airport.

Your custom is important to us and therefore sincerely hope you to decide to book with us again in the future.

Please let me know if I can be of any further assistance.

Kind regards

Lee-Ann
Customer relations

Eleanor Andrews´ profile

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Eleanor Andrews
Reviewer
1957
United Kingdom

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